For years, United Insurance Company has been a premier provider of motor, marine, fire, accidental, life and health insurance for customers in Jordan. The Amman-based company has built its success on a reputation for working closely with customers to deliver exemplary service. But with over 100 employees, achieving this feat requires innovative and cutting edge communications capabilities—especially given the responsibilities which they have to their customers.
After years of using their Asterisk-based phone system, United Insurance decided it was time to move to a PBX that showed signs of innovation and development, and therefore could assist in the company’s plans for growth.
Ibrahim Al-Suht, the company’s IT manager, realized it was the perfect time to switch over to 3CX. But not just because it made sense now—the move also puts United Insurance Company in the position to continue growing for the future as well.
Ibrahim Al-Suht, United Insurance Company, IT Manager:
“We chose 3CX as it is a fully capable and functional unified communications solution that will satisfy all our current and future communications needs. In addition, when comparing 3CX to other UC solutions, it is extremely a cost-effective solution in terms of licensing and maintenance costs. They charge per simultaneous calls so you can grow in your licence as your business expands.”
Seamless installation keeps business moving
In the insurance industry, businesses must be able to communicate and act swiftly and accurately. As such, deploying a new phone system can prove challenging for business operations. Fortunately, 3CX can be installed and deployed in just a few brief hours without incurring downtime.
Furthermore, personnel were able to keep operations moving forward because they required no additional training to operate 3CX. It was intuitively designed for easy use and functions on the most popular operating systems, ensuring familiarity for every user.
United Insurance looks to the future with 3CX
Upon successful deployment by 3CX partner Krome, United Insurance Company enjoyed a number of immediate benefits that have helped the organization begin restructuring with an eye to the future.
Ibrahim Al-Suht noted that the company saw measurable improvements to cost controls for their communications needs. Furthermore, their new 3CX unified communications solution has reduced IT administration, as 3CX and Krome took control of the company’s 200 extensions, Cisco IP phones and 6 SIP trunks. Employees have seen a difference as well, as their 3CX phone system has also increased staff mobility and productivity.
With the benefits of a cutting edge UC solution in place, United Insurance Company can continue to service its customers with the utmost care, cultivating success today with the promise of an even greater future.