Dublin-based Innstant Travel is a global provider of wholesale travel products and services, offering a state-of-the-art booking engine and all the tools travel professionals require. With 50 employees, and a client base of over 24,000 travel agencies and tour operators worldwide, Innstant Travel services industry professionals in 198 countries, offering hotels, transfers, car hire, tours, attractions and event tickets such as sport, shows and concerts.
What with calls inbound from and outbound to places all around the globe, at all times of the day or night, Innstant Travel needed to reduce communications costs. The organization also required accurate and detailed call tracking, as well as the ability to handle after-hours calls differently from those arriving during office hours. But the company’s Asterisk PBX with FreePBX® wasn’t handling any of those operations to the satisfaction of the IT staff.
Calls Travel at Lowest Cost Possible
Innstant Travel downloaded 3CX for a free trial, purchased a licence, and was happy with the result, according to senior executive Michal Stojak.
“3CX is a powerful and easy-to-maintain phone solution,” Stojak commented. “And, with our many offices around the world, 3CX is saving us a lot of money.”
Innstant Travel made the transition to 3CX quickly and easily with the help of cloudphonesystem.net.
3CX integrated the company’s 12 lines and softphones in a matter of hours, and deployment across its global network was seamless. Because 3CX runs on mainstream operating systems, IT staff learned to manage it rapidly without extensive training.
With lowest cost call routing, calls between offices travelled for free on the company’s data network, and calls to clients were made from local connections to the PSTN at minimal charges.
Call management became a snap, as 3CX’s switchboard enabled comprehensive queue management from a web console, and easy-to-use routing controls.
Employees were able to quickly install 3CX smartphone clients to empower them with total mobility. Workers can now be reached on a single office extension anywhere.
Travelling with Total Mobility
Innstant Travel achieved all of its objectives with 3CX.
Calls coming in at all times were automatically routed to the appropriate destination, and call flow could be carefully managed. 3CX monitoring provided comprehensive and detailed monitoring of all communications.
Communications charges headed south with Internet telephony. Team members at the company’s sites in Dublin, Brazil, UK, USA and Australia were now able to communicate at no cost, to see presence, chat, and make audio and video conferences all for free.
And customers enjoyed better access to employees, improving sales and service thanks to 3CX’s single portable extension.
3CX is scalable at no extra cost, so Innstant Travel can add extensions as needed — working from the web console, with just a few clicks.
“The result is a better-connected up global company,” Stojak concluded.