Brazil is home to a burgeoning economy, set in a beautiful landscape that makes it an ideal destination for business leaders looking to organize trips, events and meetings. And when those business leaders plan a trip to Brazil, they choose Multicidades. It’s one of the premier travel and tourism related service companies in the region, offering comprehensive management of your travels for optimal cost controls and superior experience. That way, you can focus on your core business objectives.
Today, the company has branch locations throughout Brazil and employs 110 experienced industry professionals. But according to Fernando Doro, Multicidades’ IT Manager, no level of experience could help the organization overcome the shortfalls of an outdated phone system.
Despite spending roughly $450 per month on its EdgeVox system, the outdated on-premise PBX did not offer the innovative cloud-based features that help businesses operate at the speed of commerce today. That’s when Doro realized his team needed a modern system that would help the business continue to meet the high expectations of customers and streamline internal processes.
Fernando Doro, Multicidades IT Manager:
“The time for change was high with our Edgevox system. We did not have high availability, technical support was always delayed, and there was a lack of features that drastically reduced our ability to communicate, like the status of other extensions, for instance. We found that 3CX not only saved us money on our previous budget, but we were still able to migrate to the cloud with the stability and support we were looking for.”
Witec provides support for a hassle free installation
After briefly considering a COLAB solution, Doro realized that 3CX was the perfect fit for the Multicidades environment. And with a global network of partners and resellers, it was easy for partner Witec to step up to provide their experience.
Fernando Doro noted that business travelers can’t afford any delays in their service, as their trips were very regimented. Witec would need to install and deploy the new 3CX system without incurring downtime. Fortunately, Witec did just that, completing a hassle-free installation and deployment within just a few hours without incurring any downtime.
Additionally, 3CX was designed to limit the need for training-related downtime. It operates on the most popular platforms today, and was intuitively designed for optimal user experience. Thus, employees required no additional training and could seamlessly continue their work and provide service for customers throughout.
Multicidades sees robust gains from cloud migration
Fernando Doro recognized an immediate impact upon migrating to the cloud-based 3CX system. Not only was management and maintenance reduced significantly, making his job much easier, but the feature-rich system also enabled greater efficiency and mobility among branches and workers too. Coupled with the considerable cost savings achieved through the switch, Doro notes that Multicidades is now better postured than ever to provide great service for customers today and well into the future.