The Paignton, Devon, UK-based Greenover Limited T/A DoggScooters is the leading online freestyle scooter store in the country. A fast-moving, high-growth company, DoggScooters offers over 1500 products from the best scooter brands in the world. Customers design their own scooters online and receive the finished product a few days later.
But DoggScooters has lagged behind in communications technology. Since the company started up in 2008, DoggScooters’ 15 employees have all been working from a standard BT line – there was no PBX, and workers could not make simultaneous calls.
With demand burgeoning from customers all over the world, DoggScooters needed to get through traffic a lot faster, empowering workers from remote sites with Unified Communications. And DoggScooters wanted to pay a lot less for its phone system – the BT line cost 100 pounds a month.
3CX Quickens Pace of Communications
DoggScooters’ Retail Manager Darren Carter chose 3CX:
“3CX has provided an excellent, flexible solution which has enabled us to work remotely, to reduce our costs, and to improve customer service,” Carter said.
3CX rapidly quickened the pace and improved the quality of DoggScooters’ communications.
DoggScooters glided through installation with the help of cloudphonesystem.net. It took only a few hours, and required almost no downtime. The easy to use, web-based interface made it easy for employees to learn how to manage the new system.
And DoggScooters’ IP Phones, along with its VoIP gateway, skated right into operation with automatic configuration by the 3CX IP PBX.
Rolling into Total Mobility
With the new 3CX software-based, phone system installed, DoggScooters rolled right into reduced calling costs, more reliable communications and total employee mobility.
DoggScooters has enjoyed improved access for customers with multiple lines open, and this has helped to raise the level of the company’s customer service.
Each worker can call or be reached on a single extension that is the same at any location, on 3CX softphones or clients for Android and iOS smartphones.
Calls can be made via the Net from the office or from remote locations — always at the lowest possible cost using VoIP services. Internal calling has also become much easier, and free of cost as well.
And staff has increased productivity thanks to 3CX’s powerful WebRTC platform which allows workers to host and manage video conference calls, online meetings and screen sharing remotely, also at no cost.
“There has been real business benefit from using 3CX,” Carter said.