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Case Studies – Technology

All Bets are in and 3CX is the Bookies Favorite for Quasar Gaming
“3CX was both easy to deploy and manage. No technical expertise in VoIP or SIP was required and extensions were up and running within a couple of hours. The service has been stable, calls crisp and our users have gained real value out of the system.”
Stefan Grech, I.T. Manager

You won’t be seeing red when you see First International Bookmaker Company’s savings
“We wanted to improve the quality of the customer service experience that we offered to our customers. With the old system, we had dropped calls and issues resolving customer complaints. We needed something to change and quick.”
Nikolay Melikhov, IT Manager

3CX Beats out RingCentral®, 8×8® and Avaya® on Price, Features and Flexibility
“Comparing the other major options out there – we got a lot for our money without being nickel and dimed for every little feature. For most changes to the system I can easily manage them myself without calling a 3CX partner and scheduling an appointment. All of these systems would cost us $1,000+ per month. We are currently spending about $90 month + our maintenance fee.”
Craig Reilly, IT Admin

SAMcloud provides ground support for seamless 3CX integration

SII Group Teams Up with 3CX and SAMcloud to Augment Mobility Initiative
“With our old Orange & Bouygues Telecom system, we experienced uneasy configuration of profiles and seriously outdated technology. We wanted to use new technologies to be able to be reachable on a smartphone and a PC, in the office or away. We evaluated 3CX based on the great price, the compatibility with the platform and the scalability. With over 7,000 employees, the features and flexibility of 3CX were a clear choice to foster greater mobility and collaboration.”
Cedric Couture, System and Network Engineer

French Winpharma moves to 3CX

Winpharma, Leading French Pharmaceutical Software Developer, Moves to 3CX
“We studied several other possibilities and evaluated our decision by comparing costs, features, possible upgrades, as well as interoperability with our existing CRM. After learning more about 3CX the decision was simple. “
Christophe Tonellato, Support Technician

Chip 1 Exchange Reduces Telecommunication costs with 3CX

3CX Partner Euronet Completes Transformative Telephony Overhaul for Germany’s Chip 1 Exchange
“Thanks to our highly trained partners at EURONET, it was made clear that transitioning to a 3CX solution could enable our organization to cut telephony costs by 50 percent by using S2S trunks. We saw an opportunity to increase productivity, call handling, mobility and collaboration. The 3CX system enables us to meet our requirements for frequent modifications to dial plans and employees.“
Marcus Hoffmann, System Administrator

DUKA PC adopts a robust UC solution by implementing 3CX

Complea Delivers 3CX Solution to Denmark Based Duka PC
“Managing our various systems was becoming an impediment to our larger corporate goals. We were spending 7 hours per week managing and maintaining our infrastructure. This downtime stalled our internal initiatives, and our disparate systems prevented us from delivering collaborative and efficient service for our customers. 3CX was the logical choice, as it enabled us to outsource for greater cost control, management, and the ability to deliver an industry-leading solution. “
Mark Amdi Jensen, Team Leader

Synchramed manages call center workloads with 3CX's help

3CX Helps Synchramed Manage Call Center Workloads
“3CX has given us much needed insight into our call center statistics. It’s a necessary tool to help manage our workload and workflows.“
Mozel van Niekerk, IT Operations Manager

Ariase Group Benefits from 3CX’s Unified Communications Features & More

3CX Steps Up to Transform Ariase Group’s Telecommunications
“We are delighted with the integration of the 3CX solution, which since its installation with Ariase Group has been very effective on our multi-site activities and internationally.“
 Damien Geffray, Director of Call Center and Infrastructure

Modern PBX for VSAT Provider Sonema - 3CX Streamlines Telephony Needs

3CX Simplifies, Streamlines Telephony Needs for Global VSAT Provider, Sonema
“We have found that this product corresponds to our expectations. Namely, the simplicity of installation, functionalities, there is practically no hardware maintenance and of course, the cost saved on the system installation.“
Jorge Martins, Network Technician

Brazil’s Largest Data Center Provider Chooses 3CX
“With 3CX, we gained a new platform of high availability VoIP, easy system administration and advanced communications features that allow for greater mobility. Now we can provide our teams with more quality telecommunications capabilities and respond quickly to attend to the needs of our customers.“
Fábio Trimarco, IT Governance Manager

Prestigio replaces outdated phone system with a VoIP PABX

3CX Breaks Geographical Barriers with VoIP Solutions for Multinational Prestigio
“If you want to implement a well-featured cost-effective VoIP solution then 3CX should absolutely be on your consideration list. They’ve given us the potential to break down geographic barriers for workers in far-off offices, suppliers and customers across continents. It is seamless, always works and call quality is excellent. We experienced no downtime and the system has been up and running without any issues or need for intervention since it was installed. In the future, WebRTC links will be enabled and placed on our website and these links will enable calls and video meetings with a click. 3CX has enabled us to attain all our goals.“
Vjaceslav Arikanov, CTO

3CX bolsters communications resources at ComResource
“3CX has always exceeded our expectations. We love 3CX for its reliability, robust feature-set, and user-friendly administration.“
Brian Shell, Director of Infrastructure Delivery Services

Tiger Custom Computers goes mobile with 3CX’s cutting-edge technology
“The hosted virtual PBX from 3CX gives us the solution we need without the headaches of maintaining the underlying equipment ourselves. 3CX is easy to use and gives us real-time contact with our technicians in the field. Being able to access a central phone system no matter where we are is endlessly convenient.“
Jonathan Ells, TCC Senior Technician and System Administrator

Sister Companies Come Closer with 3CX
“Installation was easy and intuitive. And we got all of the functionalities we needed.”
Nick Gallafent, Electronic Frontier telecommunications manager

Impressive Results from Implementing 3CX Phone System, Drives Reseller to Onboard 3CX as Part of Their Own Offering
“We discovered that it was a very good fit for our own use. We also discovered that the channel through Soft Solutions and onwards to 3CX itself was very well established; the vendor was very quick to respond to queries. On top of all that, the platform comes in at a very attractive price with all the features we required to enhance our helpdesk to meet service level agreements with our clients”
Simon Walkden, Technical Delivery Supervisor

MWL Systems Switches from a Proprietary PBX to 3CX Phone System
“We love 3CX because it gives our workforce the ability to always be available to take calls. The management information provided is excellent in terms of presence and reporting. We can interface with the core information in the database and provide lots of useful reports.”
Matthew Kingsley-Williams, Director

Chip 1 Exchange Reduces Telecommunication costs with 3CX

Chip One Cuts Its Telephony Costs in Half with 3CX Phone System
“The implementation of the 3CX Phone System in our company has improved the efficiency and communications between our branches worldwide and has cut down our call costs significantly… Utilizing its trunking and advanced call routing features, we were able to lower our telephony cost by about a four-figure sum per month.”
Volkan Sanverdi, CFO

Emergency Services Turn To 3CX Phone System After Hurricane Strikes
“This is an example of how 3CX is the leading provider of VoIP platforms thanks to exclusive features, open architecture, ease of provisioning, flexibility and availability over any medium. ‘Powerful, easy and incredibly flexible’ best describes 3CX even under the most challenging conditions where no other solution would have come close to working.”
Charles Ambrosecchia, CEO

3CX is a Viable Solution for Large Enterprises
“A system that can handle advanced call scenarios for 512 simultaneous calls can easily handle a company with 3,000 extensions. This means that 3CX has designed its product very ambitiously indeed. Our tests have shown that the 512SC licence is not just a marketing gimmick and 3CX Phone System is not only an SMB product but has the potential for even large enterprise businesses that want a phone system that can scale easily and comes with unified communications as standard. We also bear in mind that the licence cost and maintenance cost of 3CX is probably the lowest available on the market.”
Michał Podoski, CEO

3CX Phone System Provides the Gas for Leading Turbine Engineering Specialist
“We have been very pleased with the overall capability of the 3CX telephone system within our business. With a Windows-based system, we have control over the phones and don’t have to pay for support from our old provider.”
Brian Dunn, System Administrator

Euphonix Implements 3CX Phone System for Cost Savings and Improved Productivity
“3CX has done to our PBX what Vmware did for our servers. Virtual, more manageable and since there is a lot less hardware involved a lot more reliable.”
Andor Iszak, Director of Information Technology

Silicon Valley Microsoft Gold Partner looks at various PBX options and opts for 3CX VOIP Phone System
“The 3CX Phone System is a great Windows-based PBX solution for our company. It is a cost-effective solution which is easy to install and maintain.”
Mike Faster, President

Biotechnology Company Gives up Traditional PBX for 3CX Phone System
“3CX scales well, and is definitely much cheaper to scale up than comparable hardware PBX.”
Ryan Crompton, System Administrator

3CX is the Best Solution when Compared to Other IP PBX, Decides Italian Company
“I think that 3CX is one of the highest quality products in the VoIP market at the moment.”
Federico Moschini, Purchase Manager