They say that time is money, and nobody understands that principle better than Belina Time System. The Harare, Zimbabwe-based organization supports its clients by selling and supporting them with innovative payroll software and its payroll bureau. From biometric time and attendance solutions to biometric access control, Belina customers are able to take greater control over their own time to help save their own organizations the extra money needed to compete in today’s economy.
But Belina itself, in the midst of success and expansion, was in need of a cost-effective and time-saving replacement solution for its open-source Asterisk phone system. The system was incredibly rigid, allowed for little to no customization, which in turn lead to higher costs for management and maintenance without the modern features to foster collaboration and communication.
After briefly looking at FreePBX and Elastix for an answer to the challenge, it became clear that only 3CX could give Belina what it needed.
Malvin Mzinge, Network Security Engineer, Belina Time System:
“We’re growing, despite only having 8 employees. So we needed an all-in-one solution, including server, smartphones and a reporting system that was all from the same service provider. 3CX offered a robust, turnkey and cost-effective solution to help our team of 8 work like a team of 800.”
3CX Partner Cyberadmin IT Consultants Delivers On Installation
3CX is able to provide convenient customer support anywhere in the world thanks to its global network of partners and resellers, all of which are fully trained and have the experience necessary to offer on-site support. In this case, it was 3CX partner Cyberadmin IT Consultants that stepped up to perform the installation and deployment.
With their support, Belina experienced no downtime during the installation, which took just several hours. The easy-to-use software was handily picked up by the employees, who needed no additional time for training, either. With the seamless transition complete, Belina was ready to begin reaping the rewards of their migration to 3CX.
Comprehensive solutions for comprehensive results
Following the successful launch of the system, 3CX took over maintenance of the organization’s 3CX softphones and 4 Grandstream IP phones, instantly injecting Belina’s on-site IT team with extra bandwidth.
In addition to the happy sight of smaller phone bills each month, Belina has also experienced a pick-up in employee productivity, thanks to reporting features that track agent activity. Further, the connection made possible with remote offices have made for faster and cheaper communication too, in turn allowing Belina to focus on what it does best—provide high quality solutions for its own expanding customer base.