Columbus, Ohio-based ComResource is a business solutions provider that focuses on helping clients understand how technology can be used to improve their business processes, offering services that their clients cannot provide themselves. Comresource also offers solutions that provide resources its clients lack.
Founded in 1991, ComResource now has customers ranging from SMBs to the Fortune 500, more than 200 employees, and is growing fast. But the Cisco Call Manager PBX the company was using couldn’t keep up. Administration was very difficult and upgrade fees were astronomical, more than $200,000.
Resourceful Communications Choice
To support that rapid growth, Director of Infrastructure Delivery Services Brian Shell needed a phone system that could cut communications costs, bridge its remote offices around the country, scale up easily and cheaply and boost productivity with Unified Communications resources.
Shell chose 3CX’s Unified Communications Solution which had the all the resources required and more:
“3CX has always exceeded our expectations. We love 3CX for its reliability, robust feature-set, and user-friendly administration,” Shell said.
As a highest-level 3CX Platinum Partner, it was a logical choice: ComResource IT staff already knows every aspect of 3CX Phone System in detail, having received the extensive training offered by its Partner Program. Given the great success the company has had in offering 3CX to its clients, IT staff knew how much it could offer.
Canon Krebehenne, Director of Sales for the Infrastructure Delivery Services Team, said: “Installation, of course, took no time at all.”
The virtualized IP PBX connected up seamlessly to the company’s existing hardware, software and phones.
3CX went to work straightaway provisioning ComResource’s 100 Yealink and Cisco IP Phones and taking control of the company’s PRI and Patton Gateway.
A Wealth of Resources
ComResource accessed the wealth of resources that it had been looking for.
The company saved more than $100,000 in communications costs after installing 3CX.
Remote offices were bridged, with an entire division running on a secondary 3CX licence and a satellite office with 3CX on its own server. Internet telephony made interoffice calling free, and lowest-cost routing ensured that calls via the PSTN were at the minimum charge.
A full set of call forwarding features enabled complete control of how calls are handled. For example, simultaneous ringing of desk phones and mobiles, automatic forwarding of unanswered calls, call transfers with a click are all easy-to-use features. Users may announce callers to colleagues before they take a transferred call. With all this, voicemail became a thing of the past.
ComResource attained total mobility with 3CX. Workers could be reached anywhere on their own single portable extensions via their softphone and smartphone clients. Members of the external sales force team could be reached anywhere, at any time, so no customer opportunities were ever missed. Productivity increased as workers took advantage of free calls to colleagues, instant messaging, chat, and video conferencing.
Scaling up was simple and cost-free, as ComResource could add as many phones and lines as it wished with no cost – there are no additional licence fees.
“3CX has given our teams the independent features that they need to meet their business requirements,” Krebehenne added.