When Monaco-based Sonema first started in 1985, it was a distributor of public telecommunications products with only a handful of employees. Over the past 30 years, Sonema has blossomed into a leading VSAT provider in Europe and Africa and has exponentially grown its international presence.
Sonema now has a presence in over 46 countries and has installed over 600 stations for its client base. It maintains its excellence thanks to a staff of 70 individuals—many of whom provide 24/7 technical support to clients from Sonema’s two French teleports.
Because of the steady growth of the organization, it became apparent to Sonema, that the company’s phone system no longer met the organization’s needs.
In addition to spending around 100,000 Franc for its Index phone system from Avaya, Sonema found that it was too complex to maintain and operate. Furthermore, they found that it did not have the modern features that their customers have come to expect and they were faced with recurring hard disk problems.
That’s when Sonema opted to make the switch to 3CX’s Unified Communications System.
“We have found that this product corresponds to our expectations. Namely, the simplicity of installation, functionalities, there is practically no hardware maintenance—and of course the cost saved on the system installation.”
Seamless Installation without Down-time
Because a number of Sonema’s employees are responsible for providing around-the-clock customer support for hundreds of clients around the world, incurring downtime during the installation could have proven catastrophic for the burgeoning VSAT provider.
But 3CX’s Unified Communications System is an open-standards solution that operates on most popular operating systems on the market today, so installation was easy and took only a few hours. Sonema incurred no down-time and none of its employees required additional training to learn how to use the new software.
Lower Costs, Better Business
Upon deployment, Sonema’s 80 Snom phones were automatically provisioned and 3CX quickly took control of the organization’s 64 phone lines and Sonus Gateways.
Sonema noted that the benefits were measurable right away. In addition to decreasing their telephony costs, Sonema was also able to save money by reducing costs associated with hardware repairs, maintenance and training.
Furthermore, Sonema’s clients have been able to enjoy 3CX’s feature-rich system and bolstered employees’ ability to effectively provide customer support.