Seattle-based Tiger Custom Computers (TCC) is an IT services company that provides sustainable maintenance and support for the technology needs of businesses of all sizes, as well as for residential clients. Established in 2003, TCC now has hundreds of clients nearby, out of state, and abroad; the company has been growing steadily and found it had outgrown its legacy PBX system. The company needed an increasing number of softphones, mobile clients and Samsung S5/S6 for its mobile workforce.
The Comcast Business hardware PBX that TCC had used for years required too much attention for maintenance. What’s more, it wasn’t easily scalable, and so couldn’t keep up with the company’s growth. It also did not support advanced solutions like Unified Communications.
A Scalable Software PBX with Great Cost Efficiency
After researching top IP PBXs, TCC Senior Technician and System Administrator Jonathan Ells chose the hosted version of 3CX Phone System with its cutting-edge technology which offered all the features he was looking for. 3CX’s software-based IP PBX is limitlessly scalable and cost efficient, provides integrated phone directories and supports mobility with single portable extensions and smartphone clients.
“The hosted virtual PBX from 3CX gives us the solution we need without the headaches of maintaining the underlying equipment ourselves. 3CX is easy to use, and gives us real-time contact with our technicians in the field. Being able to access a central phone system no matter where we are is endlessly convenient,” Ells said.
The hosted version of 3CX Phone System enabled TCC to rapidly scale up its communications. Installation by 3CX Partner, CloudPhoneSystem.net was quick and involved a minimum of down time.
With the hosted version of the phone system, businesses can choose to install it on a standard on-premise server or as a virtual PBX server. Setup and management of virtual PBX instances can now be done via the 3CX Partner portal or via an API. Users can choose from a large number of SIP Trunking providers — TCC was able to work with its favorite provider Vitelity.
Additional softphones and smartphone clients were added as needed because, with 3CX, there are no licences or fees attached.
TCC’s mobile employees profited from Push notification that is part of 3CX VoIP phone service, and it works on iOS, Android and Windows 10 phones. The smartphones ‘wake up’ when a call is received, so that users can keep their phones in sleep mode, a great way to save battery life.
With the single, portable extension number that 3CX Phone System provides, mobile workers could be reached on the same number just as if they were in the office. Clients could reach workers at home or in the field without being obliged to leave voicemail messages.
And, with the full set of Unified Communications features that 3CX Phone System provides right out of the box, TCC’s productivity improved sharply. Communication between the office and workers in the field became seamless, and so decisions get made more quickly and projects move forward faster.
“Overall, this solution works great for us,” Ells concluded.