Headquartered in Chantepie, France, Ariase Group is one of the nation’s leaders in digital network mapping, Internet eligibility testing, mobile package comparators and boxes—and more. As such, the organization plays a pivotal role in providing the highest quality connectivity to businesses and consumers.
But despite the significant role that Ariase Group plays in the daily lives of so many French citizens, an internal audit revealed that the company’s own communications systems were not customized to meet their unique needs.
With a workforce of 75 people spread across over 20 locations, Ariase Group found its previous system to be too fragmented for optimal communications. After first switching from AASTRA to an Asterisk-based phone system, Ariase Group’s Director of Call Center and Infrastructure, Damien Geffray, realized their needs were still not being met.
With an Asterisk phone system in place, Ariase Group was spending over $1,200 in an average month for maintenance. Out-of-service devices had to be replaced with costly brand models. And given the cost, Geffray could no longer justify the lack of Unified Communications features and technical constraints of the system.
After briefly considering solutions from TelServer and Avencall, Geffray realized that 3CX was the clear favorite.
“The telephone system is very simple, user-friendly, secure and available on any of the old and new generation equipment and hardware…3CX, although less efficient in terms of Call Center features than TelServer, was chosen for the global features provided, and the unbeatable price-performance.”
Unified Communications with seamless installation & no downtime
By the nature of their work, Ariase Group cannot afford any downtime. With four call centers servicing customers 24/7, downtime would have had dire consequences for both Ariase Group and its customers.
Fortunately, 3CX is designed for simple integration. In this case, installation and deployment took just a few hours, during which Ariase Group suffered no downtime. And because 3CX software runs on standard operating systems, using the new system required no additional employee training.
Lower costs, less maintenance, more productivity
After installation, 3CX took control of Ariase Group’s 50 Snom deskphones, 3 conference phones, 30 softphones and 10 3CX phones for mobile users.
Geffray notes that the results were recognizable immediately.
“We are delighted with the integration of the 3CX solution, which since its installation with Ariase Group has been very effective on our multi-site activities and internationally.”
The company has also seen the productivity of call center agents increase by 15 percent, become empowered to provide an opportunity for telework, boost collaboration with videoconferencing and screen sharing, all while greatly reducing maintenance costs.