UNC’s Campus Services IT enjoys cost-saving, staff productivity and mobility benefits with 3CX IP PX
The University of North Carolina at Chapel Hill (http://www.unc.edu) is one of the longest established public universities in the USA having opened its doors in 1795. It is also one of the selected campuses forming the Association of American Universities. In January 2007 Craig Hyatt, Information Technology Director for Campus Services, decided that it was time to get rid of his department’s traditional PBX which offered limited functionality and was very costly. He opted for 3CX Phone System for Windows and, as a result, monthly phone bills have been reduced by a whopping 81%, and staff has become more mobile and productive.
“Campus Services Information Technology is in charge of providing superior, innovative and responsive technology management to departments within the Campus Services Division to support the university’s mission of teaching, research and public service. This means that when we decide to adopt a new technology in our own premises, it has to be the best”, says Hyatt.
Craig Hyatt decided to deploy 3CX when the software-based phone system was still in its very first Beta version. He found that installing, configuring and managing the IP PBX is a very easy task, “With 3CX, it is very easy to setup new extensions and phone lines using its web-based interface; and also to troubleshoot if there are any problems.” He adds, “The support team at 3CX was always very quick to respond when there were any issues with earlier Beta versions. At present, I don’t need that much support as the current version is very stable.”
Telephone bills at UNC’s Campus Services Information Technology have been dramatically reduced since the adoption of 3CX, “With our old traditional PBX the cost per handset was $48 per month, with a total monthly bill mounting to almost $400 for eight handsets. These days, the share of the phone bill for eight handsets – out of the 25 we have installed – is only $75 per month”, highlights Hyatt. This is an astonishing 81% decrease in cost!
Unlike most other software-based phone systems, 3CX is a Windows-based IP PBX. On this, Craig Hyatt has to say, “We are an all MS environment and did not want to introduce Linux to support a VoIP implementation, so the fact that 3CX is Windows-based is a great advantage for us.”
For Hyatt, 3CX Phone System for Windows’ integration with Microsoft Exchange 2007 Unified Messaging was also a key factor in selecting it over other IP PBXs, as this allows employees to be mobile and more productive, “Moving from a traditional PBX to IP Telephony was a logical choice as we wanted to make sure that our staff could enjoy the benefits of unified messaging. With the traditional PBX, employees were not able to know they had voice mail when out of the office. With 3CX they now receive their voice mail via email on their BlackBerry when they are on the move.”
The University of North Carolina at Chapel Hill Campus Services IT is using the Pro Edition of 3CX Phone System for Windows with a total of 25 extensions. They are planning to add more extensions in the near future.
“We are delighted to see that the Information Technology department of an established educational institution such as the University of North Carolina at Chapel Hill chose 3CX Phone System for Windows to reap the benefits of IP Telephony; including considerable cost savings in phone bills and increase in staff productivity and mobility through the use of unified messaging”, says Nick Galea, CEO at 3CX.
Craig Hyatt, whose mission is to provide technology to the university to help improve business processes, reduce costs and increase customer satisfaction concludes, “3CX is very easy to setup and manage. The MS Exchange 2007 Unified Messaging integration works very well. I am very happy with the product!”