1. The Purpose of the 3CX Forums
The 3CX Forums’ purpose is for users to share insights and ideas with experienced 3CX Partners, industry leaders and the 3CX Team. You can also discuss any possible issues or difficulties you are encountering - there are many knowledgeable individuals eager to help you out. Plus, it’s a great place to keep up to date with what’s new at 3CX!
… And what the Forums are not about
Although we invite open communication, the 3CX Forums are not to be used to complain and speak negatively about 3CX software, services, policies or our team. Doing so will result in the termination of a user’s 3CX Forum access and possibly, if applicable, their 3CX Partner Account.
2. Acceptance of the Terms and Conditions of the 3CX Forum
The use of the 3CX Forums constitutes acceptance of the terms and conditions defined on this webpage. If you do not agree with any of these terms, please do not register or use this service. These terms may be changed at any time without notice.
Definitions
- “3CX Forum” includes any Forum category and its content, found here
- “Content” means any information submitted or uploaded in writing, and/or images and and/or links within the 3CX Forums.
- “Post” meaning the action and/or the result of submitting content to the 3CX Forums.
- “User” meaning any person or entity who registers to have access to the content and the ability to submit new content on the 3CX Forum.
- “Partner” meaning any company or person that has registered for the 3CX Partner Program and has achieved a 3CX Partner Level.
- “Customer” meaning any person or company registered as the owner of a 3CX Phone System Software license key.
3. What to check before posting
We would like to emphasize that you check the following, prior to posting on the 3CX Forum:
- Did you configure as per our Manuals and Guides? We want to assist partners and customers with genuine inquiries - who need assistance configuring and using 3CX as it was designed.
- If you are encountering an issue with a supported third party vendor - SIP Trunks or IP Phones - contact the third party vendor for feedback first.
- Ensure you do not have any unsupported software installed on your system, and that you are not using any unsupported hardware.
- Your SIP Trunk Provider must be 3CX Supported, or even better, Preferred by 3CX!
- Ensure you are on the latest version and update of 3CX.
- The 3CX Support Ticket Prerequisites which also apply to the 3CX Forums.
4. Posting Content
Once you complete your checks and are ready to post, ensure you include a clear and detailed description of any inquiries or issues you may have.
Then post in the relevant Forum category found below, after reading and understanding the following:
- Do not submit or link to any Content which is defamatory, abusive, hateful, threatening, spam or spam-like, likely to offend, contains adult or objectionable content.
- Do not submit or link to any content which includes personal information of others, risks copyright infringement, encourages unlawful activity, or otherwise violates any laws.
- You are entirely responsible for the content of, and any harm resulting from, that Content or their conduct.
- Do not submit any Content considered to be private or confidential.
- You are granting us with a non-exclusive, permanent, irrevocable, unlimited license to use, publish, or re-publish your Content in connection with the service. You retain copyright over the Content.
- Requests for Content to be removed or modified will be undertaken only at 3CX’s discretion.
- 3CX is not responsible for any user-generated content.
- Content submitted expresses the views of their author only.
- All Content submitted or uploaded may be sent to third-party verification services (including, but not limited to, spam prevention services).
- All content submitted, uploaded, or otherwise made available to the service ("Content") may be reviewed by staff members.
- 3CX may remove or modify any Content submitted at any time, with or without cause, with or without notice.
- 3CX Partner Account owners are responsible for the content shared by their staff on the 3CX Forums.
5. The Forum Categories
- The Security and Antivirus Forum: Created for users to post any alerts from EDR or Antivirus software companies regarding 3CX. The main objective of this Forum is to ensure quick response times, transparency of issues and a fast resolution. For more info check this blog post.
- Hosted, Small Business, Self-Hosted and On-Premise Forums: To post in these Forums a license key of a 3CX system is required, which has been deployed as per the Forum category description.
- The Partners and Premier Customers Forum: Available to partners and customers owning a 64SC+ 3CX subscription. Users may catch our CEO, Nick Galea, participating on this Forum!
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The 3CX Forum has many other categories, including and not limited to the ones below:
6. Termination of Forum Access
3CX may terminate your access to all or any part of the service at any time, with or without cause, with or without notice.