That is what I thought. Thank you for the reply.There is no specific way to achieve this as there is a report for abandoned Q calls the will let you know of the agent and how many times he has been polled but the call has to be abandoned not just breached the SLA. You can request for a report that does that in our ideas section of the forum and if it gets enough votes and it is technically possible it might get implemented in a future release.
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