Andrew Mathieson-Blakely
Silver Partner
- Joined
- Mar 19, 2018
- Messages
- 3
- Reaction score
- 3
It would be great to see 3CX treat a call queue just as that a queue which will queue up calls regardless you have agents logged into the queue or not. Using a dummy extension isn't good enough because it affects the order in which calls are answered and adds calls to missed calls.
3CX is the only system which will not allow calls to be placed into a queue unless there is an agent logged in which really goes against what a queue is all about.
I have a large call centre in Australia just about to roll out 3CX and this is causing an issue at present and is holding up sign off on the opportunity.
3CX is the only system which will not allow calls to be placed into a queue unless there is an agent logged in which really goes against what a queue is all about.
I have a large call centre in Australia just about to roll out 3CX and this is causing an issue at present and is holding up sign off on the opportunity.
Upvote
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