- Joined
- Feb 22, 2011
- Messages
- 115
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Hi all,
I am getting ready for my first install. I have 8 branches, 6 with a single person 2 with two people in them. I then have a head office with 8 people in it. All branches have single line T19P phones. I need to do the following:
Daytime:
1. DDI Number ringing an extension in each branch or where two people both phones in a group
2. On x rings unanswered divert to head office
3. If user on phone, give them ability to pick up second call
4. Allow user to manually divert all calls (including group) to head office at any time without web page.
5. Allow a manager to see / manipulate this divert status.
Evening:
Calls to entire estate diverted to Head Office which then diverts to a BT Smart Divert number which is set to emergency mobile (This is because they need emergency mobile to be able to change divert using status using touchtone which I doubt can be done from 3CX???)
So far I have:
1. Easy, create a ring group for each branch and include 1 or 2 extensions as appropriate
2. Easy on call group
3. ??? Some talk of enabling "allowusebusyoptforgroup" but load of comments it breaks things?
4. No idea, fine as single extension but I need one set of rules / instructions for all so need to do it to the group so everyone follows the same instructions no matter what branch they're in.
5. I guess they just do as per 4 and I give them admin?
Evening: Divert main hunt group to smart divert same procedure as number 4 I guess.
If 3 is not possible, could I replace all phones with 2 lines and then simply set up a second extension number in the group?
Thanks
Graham
I am getting ready for my first install. I have 8 branches, 6 with a single person 2 with two people in them. I then have a head office with 8 people in it. All branches have single line T19P phones. I need to do the following:
Daytime:
1. DDI Number ringing an extension in each branch or where two people both phones in a group
2. On x rings unanswered divert to head office
3. If user on phone, give them ability to pick up second call
4. Allow user to manually divert all calls (including group) to head office at any time without web page.
5. Allow a manager to see / manipulate this divert status.
Evening:
Calls to entire estate diverted to Head Office which then diverts to a BT Smart Divert number which is set to emergency mobile (This is because they need emergency mobile to be able to change divert using status using touchtone which I doubt can be done from 3CX???)
So far I have:
1. Easy, create a ring group for each branch and include 1 or 2 extensions as appropriate
2. Easy on call group
3. ??? Some talk of enabling "allowusebusyoptforgroup" but load of comments it breaks things?
4. No idea, fine as single extension but I need one set of rules / instructions for all so need to do it to the group so everyone follows the same instructions no matter what branch they're in.
5. I guess they just do as per 4 and I give them admin?
Evening: Divert main hunt group to smart divert same procedure as number 4 I guess.
If 3 is not possible, could I replace all phones with 2 lines and then simply set up a second extension number in the group?
Thanks
Graham