- Joined
- Aug 4, 2017
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Hello,
I have recently deployed a new 3CX Phone System for a new client.
They have using the Windows app in their office and also has the 3CX app on their IPhones.
Whats happening is the mobile apps are not ringing then they are receiving a missed call message. If the app is open they receive the calls but when the app is closed it doesn't ring.
More often then not the apps on the IPhone are not ringing.
Is there an issue with the push for IPhones? If so how do I go about fixing it and for this customer the apps are essential.
I have a work around at the moment where i have removed the account from the IPhone and ticked the box to ring mobile at the same time so they don't miss the calls. (i don't want to keep this setup as it is using 2 calls per call. I also removed the account from the phone because when the push decides to start working again it causes a conflict as the mobile and 3cx app will be ringing at the same time and cancel each other out)
Any help on this will be much appreciated
Kind Regards
Michael
I have recently deployed a new 3CX Phone System for a new client.
They have using the Windows app in their office and also has the 3CX app on their IPhones.
Whats happening is the mobile apps are not ringing then they are receiving a missed call message. If the app is open they receive the calls but when the app is closed it doesn't ring.
More often then not the apps on the IPhone are not ringing.
Is there an issue with the push for IPhones? If so how do I go about fixing it and for this customer the apps are essential.
I have a work around at the moment where i have removed the account from the IPhone and ticked the box to ring mobile at the same time so they don't miss the calls. (i don't want to keep this setup as it is using 2 calls per call. I also removed the account from the phone because when the push decides to start working again it causes a conflict as the mobile and 3cx app will be ringing at the same time and cancel each other out)
Any help on this will be much appreciated
Kind Regards
Michael