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- Mar 21, 2018
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Hi,
The receptionist of our customer has the following issue on their 3CX system:
I transfer the incoming call
*The extension is busy
*I can retrieve the call and say to the person calling that the line is busy
*But If the person calling wants me to connect to a another extension, the line drops dead right after I press transfer
Installed 3CX version 15.5.9348.3
How can we trouble shoot the issue?
Many thanks,
Bart
The receptionist of our customer has the following issue on their 3CX system:
I transfer the incoming call
*The extension is busy
*I can retrieve the call and say to the person calling that the line is busy
*But If the person calling wants me to connect to a another extension, the line drops dead right after I press transfer
Installed 3CX version 15.5.9348.3
How can we trouble shoot the issue?
Many thanks,
Bart