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- Apr 23, 2018
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hi all,
i am currently look for new VOIP solution to replace the old Astrisk system.
downloaded the 3CX trial, following the instruction on 3cx website to configure the Polycom 301.
my steps below:
1. upgrade the firmware to the latest COMBINED version via the FTP method - phone hasn't been updated for long and it's using a very old bootrom hence cannot work directly with the SPLIT version on the 3CX site.
2. reset the phone to factory setting
3. follow the instruction and provision the phone.
once provisioned the phone, i can see the extension number shown on the phone display, and i can see the phone registered on 3CX under the Phone tab.
can make outgoing calls and receive incoming calls from internal extensions. can make outgoing calls to public numbers via the SIP truck setup for MyNetFone. (service on for outgoing)
the problem was that the phone after 3cx provisioning it lost the dial tone & ring tone.
tested again on another phone i had, after step 1 & 2 ring tone and dial tone still work.
can you please recommend / guide me how to fix this issue?
thanks
Andy
i am currently look for new VOIP solution to replace the old Astrisk system.
downloaded the 3CX trial, following the instruction on 3cx website to configure the Polycom 301.
my steps below:
1. upgrade the firmware to the latest COMBINED version via the FTP method - phone hasn't been updated for long and it's using a very old bootrom hence cannot work directly with the SPLIT version on the 3CX site.
2. reset the phone to factory setting
3. follow the instruction and provision the phone.
once provisioned the phone, i can see the extension number shown on the phone display, and i can see the phone registered on 3CX under the Phone tab.
can make outgoing calls and receive incoming calls from internal extensions. can make outgoing calls to public numbers via the SIP truck setup for MyNetFone. (service on for outgoing)
the problem was that the phone after 3cx provisioning it lost the dial tone & ring tone.
tested again on another phone i had, after step 1 & 2 ring tone and dial tone still work.
can you please recommend / guide me how to fix this issue?
thanks
Andy