samlouis55
Forum User
- Joined
- Mar 29, 2018
- Messages
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Hello,
I am trying the callback feature. I have one agent connected to the queue.
If an user A calls to the queue and the agent answers the calls, the callback is not working if an user B calls to the queue and requests a callback. But the callback works if an user calls to the queue and the agent is not busy on the line. What I am missing?
Is there a way to delay the time the system do the callback as it is initiated right away?
Regards.
I am trying the callback feature. I have one agent connected to the queue.
If an user A calls to the queue and the agent answers the calls, the callback is not working if an user B calls to the queue and requests a callback. But the callback works if an user calls to the queue and the agent is not busy on the line. What I am missing?
Is there a way to delay the time the system do the callback as it is initiated right away?
Regards.