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Solved On hold music clipping

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Paul Fouche

Trainee Partner
Advanced Certified
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Good Day,
We have created a new call flow for a client When the call Transfers between IVR / Queue or IVR to Voicemail
For like one second before our on hold music starts it plays the default hold music.

Can anyone confirm why the system does this and how i could remove it.

Thanks
 
Hello @Paul Fouche

What i believe is happening is that the system is playing the default music on hold while the call is being transferred. This happens to all systems but the transfer usually happens so fast that this is not noticeable.
What you can do is edit the default on hold music and add a second or 2 of silence at the beginning so this is not noticeable.
 
Thank you i will try this shortly and revert
 
Hi this did not work.. it seems like its the audio file used whilst transferring almost like a transferring tone.. Anyone has any idea?
 
What is your default music on hold? Please navigate to Settings / Music on Hold and change the default music to "Empty.wav" as a test and try again. Do you still hear the tone?
 
yeah ended up having to change the PARAMS for each action EG Tranfer OH music ETC.. for some reason the default change i made was not universal.. either way all resolved!
 
Glad to see the issue has been resolved.
 
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