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- May 20, 2018
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Hello,
we use SIP Trunk from Deutsche Telekom (ngn) and we configured it like mentioned in the 3cx manual.
What do you suggest to make the System work very well?
Customer claims two problems, mainly outgoing issues:
a) many well known extern numbers are sometimes unreachable, he said "he often sees internal server error"
b) outgoing calls take much time, till beginning of call (not exactly sure what he means)
I see in the eventlog of last week many : 480 Temporarily Unavailable
Eventlog of last week:
504 Server Time-out; from IP:217.0.15.69:5060
486 Busy Here; from IP:217.0.15.69:5060
500 Server Internal Error; from IP:217.0.15.69:5060
486 Busy Here; warning: Release from ISUP (UALERTING); from IP:217.0.15.69:5060
480 Temporarily Unavailable; from IP:217.0.15.69:5060
500 Server Internal Error; from IP:217.0.15.69:5060
603 Decline; from IP:217.0.15.67:5060
our system:
- Watchguard with 3x WANs
- (via Policy Based Routing 3cx goes via it´s own Down: 49508 kbit/s / Up: 10047 kbit/s online
- windows 10 3cx PC (primary DNS Server is the Domaincontroller) (no personal firewall, no windows firewall)
thx, best regards
joe
we use SIP Trunk from Deutsche Telekom (ngn) and we configured it like mentioned in the 3cx manual.
What do you suggest to make the System work very well?
Customer claims two problems, mainly outgoing issues:
a) many well known extern numbers are sometimes unreachable, he said "he often sees internal server error"
b) outgoing calls take much time, till beginning of call (not exactly sure what he means)
I see in the eventlog of last week many : 480 Temporarily Unavailable
Eventlog of last week:
504 Server Time-out; from IP:217.0.15.69:5060
486 Busy Here; from IP:217.0.15.69:5060
500 Server Internal Error; from IP:217.0.15.69:5060
486 Busy Here; warning: Release from ISUP (UALERTING); from IP:217.0.15.69:5060
480 Temporarily Unavailable; from IP:217.0.15.69:5060
500 Server Internal Error; from IP:217.0.15.69:5060
603 Decline; from IP:217.0.15.67:5060
our system:
- Watchguard with 3x WANs
- (via Policy Based Routing 3cx goes via it´s own Down: 49508 kbit/s / Up: 10047 kbit/s online
- windows 10 3cx PC (primary DNS Server is the Domaincontroller) (no personal firewall, no windows firewall)
thx, best regards
joe