- Joined
- Feb 1, 2018
- Messages
- 169
- Reaction score
- 23
Good Day,
What are the options out there for Call Center reporting? We're looking for summary and detail reports for a single agent, to a department, to the entire company.
We're looking for info such as abandoned calls, wait times, time on hold, queue stats, agent stats, SLA failures, etc. I can't be the first to need this.
What are the options out there for Call Center reporting? We're looking for summary and detail reports for a single agent, to a department, to the entire company.
We're looking for info such as abandoned calls, wait times, time on hold, queue stats, agent stats, SLA failures, etc. I can't be the first to need this.