denko2k
Customer
- Joined
- Mar 20, 2018
- Messages
- 35
- Reaction score
- 1
Setup
- always latest 3CX version
- Snom phones
- Snom phones and CTI-clients/soft-phones are on different LANs but connected by a router (TCP ports open between both LANs: 80, 443, 5001, 5060, 5061, 5090; UDP ports open between both LANs: all)
- the PBX is on the same LAN as the phones
- CTI works fine
- Calls with the windows client work fine (soft phone)
E165
- Outlook/Exchange contacts are in E165 format
- 3CX E164 Processing Settings: "Process E164 Numbers": active
Office 365 setup
- sync of contacts/phone book works fine with the "Impersonated Account to Setup MS Exchange Server to 3CX Phonebook Synchronization"
3CX Windows Client
Replace the plus sign with 00: active
Problem: phone book name resolution
incoming call:
phone book resolution works fine with the 3CX client in CTI mode
(national and international numbers)
outgoing call:
1)
phone book name resolution does only work with national numbers
example: if a number like 01711234567 is called, the call list will show number and name as it should
(number stored in phone book)
2)
if a number like 00491711234567 is called (number stored in phone book) the call list only shows the called number without the name (because it will translate it into 00491711234567)
3)
if a number like +491711234567 is called (number stored in phone book) the call list only shows the called number without the name (because it will translate it into 00491711234567)
There is a recommendation from 3cx to solve this problem?
- always latest 3CX version
- Snom phones
- Snom phones and CTI-clients/soft-phones are on different LANs but connected by a router (TCP ports open between both LANs: 80, 443, 5001, 5060, 5061, 5090; UDP ports open between both LANs: all)
- the PBX is on the same LAN as the phones
- CTI works fine
- Calls with the windows client work fine (soft phone)
E165
- Outlook/Exchange contacts are in E165 format
- 3CX E164 Processing Settings: "Process E164 Numbers": active
Office 365 setup
- sync of contacts/phone book works fine with the "Impersonated Account to Setup MS Exchange Server to 3CX Phonebook Synchronization"
3CX Windows Client
Replace the plus sign with 00: active
Problem: phone book name resolution
incoming call:
phone book resolution works fine with the 3CX client in CTI mode
(national and international numbers)
outgoing call:
1)
phone book name resolution does only work with national numbers
example: if a number like 01711234567 is called, the call list will show number and name as it should
(number stored in phone book)
2)
if a number like 00491711234567 is called (number stored in phone book) the call list only shows the called number without the name (because it will translate it into 00491711234567)
3)
if a number like +491711234567 is called (number stored in phone book) the call list only shows the called number without the name (because it will translate it into 00491711234567)
There is a recommendation from 3cx to solve this problem?