- Joined
- May 1, 2018
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Hello Community!
My background is Ericsson/NEC/Nortel/etc and I'm used to be able to have Class of Service list that I can apply to extensions to determine what kind of numbers they can call.
I can't find a clear explanation of whether or not you can achieve that with 3CX for customers that want it.
I'm in Australia so the standard class of service is something like: barred (Emergency only), internal, local, mobile, std, international, premium numbers. On the old TDM PBXs these classes where hierarchical so std also inherited mobile, local and internal.
I have a customer that wants to do this on 3CX and so far I've come up with a few problems and while I think I can do it, I'm not sure whether I'm going about it the best way.
I can create a loooooong list of outbound rules but the first problem I run into is there are four ways to dial a local number: an 8 digit number starting with 5, 6, 8 or 9; a 10 digit number starting with 03; a 15 digit number starting with 0011613 OR a 12 digit number starting with +613.
And that's just local numbers.
So at the moment I think I have to create 4 outbound rules for local numbers and then, maybe?, allow an extension group called "Local" to use those rules and every extension that needed local call access would need to be a member of that group.
Has anyone else had to duplicate a legacy PBX class of service system (preferably in Victoria, Australia!) and got it working? And if so, how? Am I on the right track?
My background is Ericsson/NEC/Nortel/etc and I'm used to be able to have Class of Service list that I can apply to extensions to determine what kind of numbers they can call.
I can't find a clear explanation of whether or not you can achieve that with 3CX for customers that want it.
I'm in Australia so the standard class of service is something like: barred (Emergency only), internal, local, mobile, std, international, premium numbers. On the old TDM PBXs these classes where hierarchical so std also inherited mobile, local and internal.
I have a customer that wants to do this on 3CX and so far I've come up with a few problems and while I think I can do it, I'm not sure whether I'm going about it the best way.
I can create a loooooong list of outbound rules but the first problem I run into is there are four ways to dial a local number: an 8 digit number starting with 5, 6, 8 or 9; a 10 digit number starting with 03; a 15 digit number starting with 0011613 OR a 12 digit number starting with +613.
And that's just local numbers.
So at the moment I think I have to create 4 outbound rules for local numbers and then, maybe?, allow an extension group called "Local" to use those rules and every extension that needed local call access would need to be a member of that group.
Has anyone else had to duplicate a legacy PBX class of service system (preferably in Victoria, Australia!) and got it working? And if so, how? Am I on the right track?