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- Oct 24, 2017
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Server Version 15.5 SP4 Enterprise License.
I have a client that wants external inbound calls recorded throughout the path taken by the call but doesn't want all extension recorded nor outbound calls recorded.
1. I created an extension that I set to record. (750)
2. In the "Mobile Number" field of 750, I enter the ring group I want called. (800)
3. I enabled "Ring My Mobile Simultaneously" and "Accept Multiple Calls" for ext 750.
No matter who picks up from ring group 800 and not matter where they transfer, the call is recorded in its entirety. It is exactly what my client wants. This also works when I point 750 to an extension or a queue.
Enter the "Problem"...
If I then point extension 750 to a Digital Receptionist (850), the DTMF tones do not trigger the options for routing out of the Digital Receptionist. I have called in from a cell phone and my desk phone. I can dial the DID assigned to 750 or 750 directly from an internal extension and have the same issue. I can dial the Digital Receptionist directly (850) and my DTMF tones work with no issue.
There is no phone provisioned to my recording extension (750) so I am not sure if any changes I am making to it with regards to DTMF mode or Codecs are even making a difference. (I have tried them all)
MSADDRFC2833FORINBANDDTMF is enable (set to 1) in my Parameters for the server.
I have a mixture of Yealink 4 series phones all on the latest firmware.
Any suggestions?
Thank You.
I have a client that wants external inbound calls recorded throughout the path taken by the call but doesn't want all extension recorded nor outbound calls recorded.
1. I created an extension that I set to record. (750)
2. In the "Mobile Number" field of 750, I enter the ring group I want called. (800)
3. I enabled "Ring My Mobile Simultaneously" and "Accept Multiple Calls" for ext 750.
No matter who picks up from ring group 800 and not matter where they transfer, the call is recorded in its entirety. It is exactly what my client wants. This also works when I point 750 to an extension or a queue.
Enter the "Problem"...
If I then point extension 750 to a Digital Receptionist (850), the DTMF tones do not trigger the options for routing out of the Digital Receptionist. I have called in from a cell phone and my desk phone. I can dial the DID assigned to 750 or 750 directly from an internal extension and have the same issue. I can dial the Digital Receptionist directly (850) and my DTMF tones work with no issue.
There is no phone provisioned to my recording extension (750) so I am not sure if any changes I am making to it with regards to DTMF mode or Codecs are even making a difference. (I have tried them all)
MSADDRFC2833FORINBANDDTMF is enable (set to 1) in my Parameters for the server.
I have a mixture of Yealink 4 series phones all on the latest firmware.
Any suggestions?
Thank You.