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- May 22, 2018
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Hi all,
I am trying to come up with a plan for a project I am currently working on. We will be upgrading our non voip System of phones to a Voip System and we are currently looking into what 3cx can do for us. We are using 3cx 15.5.10244.4
The concept is thus, we want the extension and its paired IP phone to be conceptually just a desk location and the user to be more of a transient concept, they can use any desk they want to. When they log into our software they will be assigned to their own personal ring group where the assigned extension for the group will be of the deskphone on the desk they are sat. When the user is called, their ring group is called, this should be fine for inbound calls, but they will have to use our own proprietary software to use the API makecall method to make a call themselves without dialing the phone manually so we can set the call originator to their group.
Then of course there are the recordings, both of the call and answer machine messages. I have worked out their locations and found that the ring group can have its calls directed to the right answer machine, but I have also read that these messages will be emailed and deleted if there is an email address set for the extension that is pointed to by a ring group.
Would the idea of ring groups work and would the recordings become an issue if there is no email address set?
The hotdesking approach would work but I can find no way to cause a phone to be logged in with the API, we could use the yealink action url to cause a log in, but that would mean multiple http requests to the phone, as from what i can tell we cant send a string of key presses as one http request in one go.
Any guidance would be really appreciated.
I am trying to come up with a plan for a project I am currently working on. We will be upgrading our non voip System of phones to a Voip System and we are currently looking into what 3cx can do for us. We are using 3cx 15.5.10244.4
The concept is thus, we want the extension and its paired IP phone to be conceptually just a desk location and the user to be more of a transient concept, they can use any desk they want to. When they log into our software they will be assigned to their own personal ring group where the assigned extension for the group will be of the deskphone on the desk they are sat. When the user is called, their ring group is called, this should be fine for inbound calls, but they will have to use our own proprietary software to use the API makecall method to make a call themselves without dialing the phone manually so we can set the call originator to their group.
Then of course there are the recordings, both of the call and answer machine messages. I have worked out their locations and found that the ring group can have its calls directed to the right answer machine, but I have also read that these messages will be emailed and deleted if there is an email address set for the extension that is pointed to by a ring group.
Would the idea of ring groups work and would the recordings become an issue if there is no email address set?
The hotdesking approach would work but I can find no way to cause a phone to be logged in with the API, we could use the yealink action url to cause a log in, but that would mean multiple http requests to the phone, as from what i can tell we cant send a string of key presses as one http request in one go.
Any guidance would be really appreciated.