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VoicePulse.com - Setting up Outbound

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xmikedanielsx

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Hello,

I first want to start off stating I am a complete telephony noob. I do just fine with networking and sys admin stuff. But when it comes to telephony I just throw my hands up and go grrr.

So story time:
Tried setting up my own freepbx on google cloud. Got almos there. Having issues with CHAN_SIP and only PJSIP would work (Only on inbound calls) on outbound calls, nothing worked correctly. No audio - no call made etc.

So I said screw it stepped over to 3cx because they also offer self host. We have settled it out and have the system up and running. Clients connect without an issue.

Configuring outbound is completely different than FreePBX so I am lost exactly how I do it.
Please if you can help provide a Step 123 document for Generic SIP or advice for VoicePulse that would be greatly appreciated. I am about to pull the rest of my hair out.
 
Eddv, Ok. So I am not THAT dumb. I have of course read the documentation.
My trunk says it's GREEN but doesn't have a register sent, or received or anything.
I have set up an outbound rule even though really don't need any. But still no luck
 

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Eddv, Ok. So I am not THAT dumb. I have of course read the documentation.
My trunk says it's GREEN but doesn't have a register sent, or received or anything.
I have set up an outbound rule even though really don't need any. But still no luck
Green Trunk
upload_2018-6-19_16-8-8.png
 
Can not help you with the setup

The trunk will be green, as you have setup the SIP as being IP authenticated.

Check activity log for more details on what is going on,
 
Can not help you with the setup

The trunk will be green, as you have setup the SIP as being IP authenticated.

Check activity log for more details on what is going on,
Sorry brand new to the system, where is the activity log?
 
On the dashboard, Activity log.

But if you need to delve deeper you may want to download the full support info file from the system - this can be found under Support >> Generate support info file.

You can then use the binary log viewer to see the content.
https://www.3cx.com/docs/3cx-log-viewer/
 
Last edited:
Code:
06/19/2018 4:27:14 PM - Updating device Dev(723054213):[sip:[email protected]:5060;rinstance=1-4375879fd60647798bc2e5d9e8214e35 / 000] by message: DevUpd Recv Req REGISTER from 127.0.0.1:5080 tid=Pj9016f8b2f4ce46a9af96f719ebe3e4a6 Call-ID=7e9a828c9b394dc19d6e3fa3effc89ce: REGISTER sip:127.0.0.1:5060;transport=UDP SIP/2.0 Via: SIP/2.0/UDP 127.0.0.1:5080;branch=z9hG4bK-524287-2---Pj9016f8b2f4ce46a9af96f719ebe3e4a6;rport=5080 Via: SIP/2.0/UDP [::ffff:213.169.74.65]:60780;branch=z9hG4bK-524287-1---tunneltid;rport;tnlid=clnt.1-4375879fd60647798bc2e5d9e8214e35 Via: SIP/2.0/TCP 192.168.0.139:50195;rport;branch=z9hG4bKPj9016f8b2f4ce46a9af96f719ebe3e4a6;alias Max-Forwards: 69 Record-Route: <sip:[email protected]:5080;user=proxy;uri=clnt.1-4375879fd60647798bc2e5d9e8214e35> Contact: "Mike Daniels" <sip:[email protected]:5060;rinstance=1-4375879fd60647798bc2e5d9e8214e35> To: "Mike Daniels" <sip:[email protected]> From: "Mike Daniels"<sip:[email protected]>;tag=0f0974ef111a457a9b7bb7e00fe3a925 Call-ID: 7e9a828c9b394dc19d6e3fa3effc89ce CSeq: 41062 REGISTER Expires: 120 Allow: PRACK, INVITE, ACK, BYE, CANCEL, UPDATE, INFO, SUBSCRIBE, NOTIFY, REFER, MESSAGE, OPTIONS Proxy-Authorization: Digest username="3elb275",realm="3CXPhoneSystem",nonce="414d53595b2904b288:aa34e926c929f123719cf254a57a62dc",uri="sip:ngminc.3cx.us;transport=tcp",response="530c6d86163f1bf34fa66e2341ab1458",algorithm=MD5 User-Agent: 3CXPhone for Windows 15.5.12227.5 X-MakeCall: call;answer;drop;activate;divert Content-Length: 0
06/19/2018 4:27:12 PM - Currently active calls [none]
06/19/2018 4:27:12 PM - Default best-route IP is determined as 10.138.0.4
06/19/2018 4:27:01 PM - Default best-route IP is determined as 10.138.0.4
06/19/2018 4:26:51 PM - Dev(1470086508):[sip:[email protected]:5060 / 10000]: PBX contact is resolved to public IP: <sip:10000@MYSERVERIP:5060>
06/19/2018 4:26:50 PM - Default best-route IP is determined as 10.138.0.4
06/19/2018 4:26:49 PM - Line 10000 has been updated from DB
06/19/2018 4:26:49 PM - Failed to add outbound CID reformating rule for DN:10000: <Rules />
06/19/2018 4:26:49 PM - Failed to add outbound CID reformating rule for DN:10000: <Rules />
06/19/2018 4:26:49 PM - Failed to add outbound CID reformating rule for DN:10000: <Rules />
06/19/2018 4:26:49 PM - Failed to add outbound CID reformating rule for DN:10000: <Rules />
06/19/2018 4:26:49 PM - Line 10000 has been updated from DB
06/19/2018 4:26:49 PM - Dev(1470086508):[sip:[email protected]:5060 / 10000]: PBX contact is resolved to public IP: <sip:10000@MYSERVERIP:5060>
 
The activity log snippet I don't think includes an attempt to call out as it doesn't show any entry to what Outbound Rule it matched or the INVITE message that was sent to the provider.

In the Activity Log settings switch to Verbose logging, give it a few minutes to kick in, then try another outbound call.

On another note, you could also consider just using a supported provider that would save you most the hassle....
https://www.3cx.com/partners/sip-trunks/
 
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