LR2
Customer
- Joined
- Apr 26, 2018
- Messages
- 15
- Reaction score
- 1
We just updated to Update 5 and added opencnam. However, we are experiencing some issues.
Issues:
1. When an inbound call occurs a new contact is created via the opencnam integration. This contact is correct. However, every time we get a new call the contact is replaced. So at any given time there is only 1 "CRM" contact in 3CX and it is always the last person who called. I am not sure if this contact is being overwritten or deleted when the new one is made.
2. The caller ID does not show up on our desk phones. (it is blank where the caller name should be). If the same caller calls in quick succession it will show their name on the second call.
Notes:
1. We are using Yealink T58 desk phones.
2. Latest version of 3CX Update 5.
3. Latest Twilio trunk template.
Issues:
1. When an inbound call occurs a new contact is created via the opencnam integration. This contact is correct. However, every time we get a new call the contact is replaced. So at any given time there is only 1 "CRM" contact in 3CX and it is always the last person who called. I am not sure if this contact is being overwritten or deleted when the new one is made.
2. The caller ID does not show up on our desk phones. (it is blank where the caller name should be). If the same caller calls in quick succession it will show their name on the second call.
Notes:
1. We are using Yealink T58 desk phones.
2. Latest version of 3CX Update 5.
3. Latest Twilio trunk template.