Simone Rota
Forum User
- Joined
- May 29, 2018
- Messages
- 181
- Reaction score
- 5
Hi,
I need to ask the Caller some number and store them in SQL, that part should not be a problem.
The hard part is:
Step 1: Caller talks to a Technician
Step 2: Technician forward the Caller to the CFD Queue (that asks the Caller to digit the code)
Beetween Step 1 and Step 2... Is it possible to ask the Techincian (before than the Caller) another code to save in a variable of the Queue?
I need in a Queue to have 2 numbers stored in variables, one typed by the caller and one by the receiving
Some clues?
Thanks
Simo
Hi,
I need to ask the Caller some number and store them in SQL, that part should not be a problem.
The hard part is:
Step 1: Caller talks to a Technician
Step 2: Technician forward the Caller to the CFD Queue (that asks the Caller to digit the code)
Beetween Step 1 and Step 2... Is it possible to ask the Techincian (before than the Caller) another code to save in a variable of the Queue?
I need in a Queue to have 2 numbers stored in variables, one typed by the caller and one by the receiving
Some clues?
Thanks
Simo
I need to ask the Caller some number and store them in SQL, that part should not be a problem.
The hard part is:
Step 1: Caller talks to a Technician
Step 2: Technician forward the Caller to the CFD Queue (that asks the Caller to digit the code)
Beetween Step 1 and Step 2... Is it possible to ask the Techincian (before than the Caller) another code to save in a variable of the Queue?
I need in a Queue to have 2 numbers stored in variables, one typed by the caller and one by the receiving
Some clues?
Thanks
Simo
Hi,
I need to ask the Caller some number and store them in SQL, that part should not be a problem.
The hard part is:
Step 1: Caller talks to a Technician
Step 2: Technician forward the Caller to the CFD Queue (that asks the Caller to digit the code)
Beetween Step 1 and Step 2... Is it possible to ask the Techincian (before than the Caller) another code to save in a variable of the Queue?
I need in a Queue to have 2 numbers stored in variables, one typed by the caller and one by the receiving
Some clues?
Thanks
Simo