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- Feb 16, 2016
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Hello!
My 3CX Phone system is setup in the cloud version 15.5 and our only trunk provider is Flowroute. For better security we have set up our trunk to use IP based authentication and using our Flowroute sip prefix. We are having the problem where the pbx doesn't always add the prefix when dialing out and the call never goes through. It is a once in a while occurrence and had been happening more often now since the newest update.
When I look in the call logs this is what I see when I dial out:
4195557894
When it's suppose to look look like this:
[SIPprefix}*14195557894
Any Ideas?
My 3CX Phone system is setup in the cloud version 15.5 and our only trunk provider is Flowroute. For better security we have set up our trunk to use IP based authentication and using our Flowroute sip prefix. We are having the problem where the pbx doesn't always add the prefix when dialing out and the call never goes through. It is a once in a while occurrence and had been happening more often now since the newest update.
When I look in the call logs this is what I see when I dial out:
4195557894
When it's suppose to look look like this:
[SIPprefix}*14195557894
Any Ideas?