Eder Pardeiro
Forum User
- Joined
- Jul 8, 2017
- Messages
- 40
- Reaction score
- 2
Good morning people,
I recently did an implementation and the client requested something I do not know if it's possible. He used Asterix earlier and said it worked.
The scenario is as follows. It has a free call channel (here in Brazil is 0800) where it receives a considerable number of calls. He wants that, when the customer calls, the call is answered, a recording says that the call will be returned, hang up and make the callback.
From what I learned and understood from 3CX, it is possible to do something manual, where the caller has the option to enter 2 for the callback to be done.
Does anyone know if it's possible to do it automatically, without the caller's interaction?
I recently did an implementation and the client requested something I do not know if it's possible. He used Asterix earlier and said it worked.
The scenario is as follows. It has a free call channel (here in Brazil is 0800) where it receives a considerable number of calls. He wants that, when the customer calls, the call is answered, a recording says that the call will be returned, hang up and make the callback.
From what I learned and understood from 3CX, it is possible to do something manual, where the caller has the option to enter 2 for the callback to be done.
Does anyone know if it's possible to do it automatically, without the caller's interaction?