Hi Ernesto,
So I have had a look at the log files inside of the log file 'connectwise' and for the past few days I have seen just this.
18/07/2018 08:49:43 - C:\ProgramData\3CXPhone for Windows\PhoneApp\DotNetScripts\connectwise\VERSION
18/07/2018 08:49:43 - Plugin Version: 906
19/07/2018 09:02:34 - C:\ProgramData\3CXPhone for Windows\PhoneApp\DotNetScripts\connectwise\VERSION
19/07/2018 09:02:34 - Plugin Version: 906
20/07/2018 08:51:56 - C:\ProgramData\3CXPhone for Windows\PhoneApp\DotNetScripts\connectwise\VERSION
20/07/2018 08:51:56 - Plugin Version: 906
Now on Tuesday, I managed to get many of these indicating it was working (and it was)
17/07/2018 08:59:05 - C:\ProgramData\3CXPhone for Windows\PhoneApp\DotNetScripts\connectwise\VERSION
17/07/2018 08:59:05 - Plugin Version: 906
17/07/2018 08:59:11 - MyPhoneStatusChanged - Status='LoggedIn' - Extension='210'
17/07/2018 09:13:18 - CallStatusChanged - CallID='21:7' - RealTimeCallID='21' - Incoming='True' - OtherPartyNumber='
*Removed*' - State='Ringing'
17/07/2018 09:13:18 - Call arrived - contactNumber='
*Removed*' - callType='Inbound' - callId='21'.
17/07/2018 09:13:18 - My account authentication
17/07/2018 09:13:18 - Searching for contact...
17/07/2018 09:13:19 - Contact found...
17/07/2018 09:13:19 - Opening contact with ID='684' for contactNumber='
*Removed*'
17/07/2018 09:13:19 - Launching URL
https://api-eu.myconnectwise.net/v2018_4/ConnectWise.aspx?routeTo=ContactFV&recid=684&companyName=*Removed*
17/07/2018 09:13:27 - CallStatusChanged - CallID='21:7' - RealTimeCallID='21' - Incoming='True' - OtherPartyNumber='201' - State='WaitingForNewParty'
17/07/2018 09:13:28 - CallStatusChanged - CallID='21:7' - RealTimeCallID='21' - Incoming='True' - OtherPartyNumber='
*Removed*' - State='Connected'
17/07/2018 09:13:28 - Call connected - callType='Inbound' - callId='21'.
17/07/2018 09:14:46 - CallStatusChanged - CallID='21:7' - RealTimeCallID='21' - Incoming='True' - OtherPartyNumber='
*removed*' - State='Ended'
17/07/2018 09:14:46 - Call ended - callType='Inbound' - callId='21'.
17/07/2018 09:14:46 - Log call info started
17/07/2018 09:14:46 - 17/07/2018 09:13:18: Inbound call from number
*Removed* (2 minutes)
17/07/2018 09:14:46 - id 684
17/07/2018 09:14:46 - call type Inbound
17/07/2018 09:14:46 - Call log updated successfully
So for whatever reason or another, there is something stopping the call status from being set to 'LoggedIn'. I can't see anything to obvious in the '3CXPhoneforWindows' log, but then again there is a lot of information I don't fully understand when the software is booting up. What other information would you need to see if this is working? Obviouly not had this running properly for 3 days and the logs only really stretch back as far as about a day and a half /2 so its hard to tell.
Thanks
Alex