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- Jul 16, 2018
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Apologies in advance but I tried searching the forums for "unlink" and didn't find anything related to my question.
I have a client whose maintenance contract expired, and they need to get it renewed. I started down the path of renewing maintenance through (https://customer.3cx.com/orderform/default.aspx) and after verifying my license I was told that our reseller had to handle this but that we could unlink our account if we wanted to manage this ourselves. Sadly it gives no guidance on how exactly you go about unlinking.
Therefore my question is do I need to request the account be unlinked from the current reseller or is there another way to accomplish this?
I have a client whose maintenance contract expired, and they need to get it renewed. I started down the path of renewing maintenance through (https://customer.3cx.com/orderform/default.aspx) and after verifying my license I was told that our reseller had to handle this but that we could unlink our account if we wanted to manage this ourselves. Sadly it gives no guidance on how exactly you go about unlinking.
Therefore my question is do I need to request the account be unlinked from the current reseller or is there another way to accomplish this?