DavidA
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- Sep 22, 2017
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I have setup a Call Routing Queue to handle office hours and lunch breaks and such for about 6 call queues. A call comes into the routing queue, the flow checks the time and then transfers it to the correct queue, or an IVR if out of office or lunch.
All of these calls rack up abandoned calls in the Routing Queue. Is there a way to stop this or can i purge the abandoned calls in the routing queue from a CFD flow. I would rather not go that route as i suppose a call could be lost in the routing queue and i'd like to see it.
thanks,
David
All of these calls rack up abandoned calls in the Routing Queue. Is there a way to stop this or can i purge the abandoned calls in the routing queue from a CFD flow. I would rather not go that route as i suppose a call could be lost in the routing queue and i'd like to see it.
thanks,
David