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- Jul 2, 2018
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Hello,
We are trying to record a voice file using 3CX Digital Assistant console but could not do so. Please advice the correct procedures. Note that we have already referred to the 3CX manual on Digital Assistant voice record.
These are the 2 ways we have tried to created the voice file:
Method 1 (unsuccessful):
We tried uploading the .WAV file (after using Audacity converter stated in the 3CX manual on file conversion to .WAV) but received an error message as shown here.
The file (welcome.wav) we tried to upload is attached for your checking.
Method 2 (unsuccessful):
At the Digital Assistant console, instead of Upload, we tried to use Record, and was prompted this window, and received this warning and was unable to proceed. Please advice how to use this Record feature:
We are trying to record a voice file using 3CX Digital Assistant console but could not do so. Please advice the correct procedures. Note that we have already referred to the 3CX manual on Digital Assistant voice record.
These are the 2 ways we have tried to created the voice file:
Method 1 (unsuccessful):
We tried uploading the .WAV file (after using Audacity converter stated in the 3CX manual on file conversion to .WAV) but received an error message as shown here.
The file (welcome.wav) we tried to upload is attached for your checking.
Method 2 (unsuccessful):
At the Digital Assistant console, instead of Upload, we tried to use Record, and was prompted this window, and received this warning and was unable to proceed. Please advice how to use this Record feature: