- Joined
- Jul 20, 2018
- Messages
- 7
- Reaction score
- 0
We just started with 3CX, and it's going well. We have setup a Yealink T56A phone. We can make calls with it. However, we cannot answer calls from the outside with it. Answering internal extension calls work. For external calls, we call and pickup the handset or press the speaker button but the call doesn't complete and ultimately goes to voicemail. If the handset is put back on the phone then the call does hang up.
Answering external calls from the iOS app or the Windows desktop app does work.
Is there something on the phone we need to change? Before provisioning the phone, the latest firmware from 3CX was applied.
Thanks for your help.
Answering external calls from the iOS app or the Windows desktop app does work.
Is there something on the phone we need to change? Before provisioning the phone, the latest firmware from 3CX was applied.
Thanks for your help.