I tried many times now following the steps but still not workingHello @ANaeem
That means the phone did not provision. Please try following the guide to correctly provision these phones and let us know if you have any questions.
https://www.3cx.com/Sip-Phones/Cisco-SPA/
If the first method does not succeed try the manual method described in the following link
https://www.3cx.com/sip-phones/cisco-spa501g/
Yes the firmware is 7.6.1 as mentioned on 3cx website. For the url link I tried rebooting both with putting the provisioning link in the profile rule tab and also trying putting 'http://192.168.1.6/provisioning/$MA.xml' where number is ip address of phone but both rebooted but non worked. Is that the correct syntax?is your url syntax correct ? Have you updated SPA phones to latest firmware as recommended by 3cx ?
I have. That's where I am following the steps from. Yes I put the provisioning link I got as highlighted below:Did you not read the guide that was linked?
If you put the URL in like that it won't work, especially if you used the IP address of the phone as you just said because that means you told the phone to look at itself for a provisioning file which clearly isn't going to work.
Yeah just like this:my last SPA install i had to do this way via web browser to force it. Was a bit flaky the other way
I have tried the second link already. Sorry I am not sure what u mean by the resync command that Robertos mentioned. Can u explain that. Thanks in advanceTry the resync command mentioned by Robertos and the second guide i linked. You will need to adjust the URL to your case.
I am referring to this command that is also mentioned in the second link.
Are these the phones settings or the PBX? You mentioned that the phones are local to the PBX so if the IP in the provisioning link is the IP of the PBX then you should be OK.1- I have a dynamic IP
2- My connection type is DHCP
3- I am in NAT mode
I am referring to this command that is also mentioned in the second link.
Yes phone is local. That url is to get in to the cisco website. Not for the profile link.
Thanks a lot for that very clear instructions. However when I am trying this the phone just displays 'checking DNS' forever.@ANaeem
Steps to follow:
1- Factory reset
2- Create a extention
3- On cisco web
Ext 1 > Proxy and Registration >
Proxy : your local IP address:5060
Register : Yes
Subscriber Information :
Display name :
User ID : (Provide extension number)
Password : (Provide Authentication password)
Use Auth ID : Yes
Auth ID : (Provide Authentication ID, we have kept it as the extension number, you can see it in 3cx management console, extension > general > authentication)
> Submit All Changes
Phone will reboot and will be registered.
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