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- Aug 15, 2018
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Hi,
I'm having a problem where outgoing calls are being dropped after 15 min and i can't figure out why. I checked with both of my VOIP providers and they say that the issue is not on their side. Incoming calls do not seem to be affected. All of my extensions use the 3cx soft-phone client for either windows or android, and one client on iOS.
I've been combing through this 3cx forum site and i see many suggestions to check the session-timer property but i can't find it! I've checked through my PBX Parameters and i cant find anything that is labeled session-timer or timer with a value of 15 min.
One interesting thing i have noticed is when the call hits the 15 minute mark the audio for the call just disappears (drops) but the timer will continue to increment and the call is still labeled as active on both the client and the server until the extension user ends the call or until the call is killed on the PBX through the management console.
To be clear: I am not using any type of hardware Voip phone whatsoever so this is not a firmware issue.
I have also registered to my voip providers directly using a different soft-phone application (MicroSIP for windows and CSimpleSip for android) and i don't experience the same problem with calls dropping so the problem is definitely with 3cx.
Can anyone help me with this or provide suggestions? If you can tell me where to find this session-timer property on the PBX too that would be greatly appreciated...
I'm having a problem where outgoing calls are being dropped after 15 min and i can't figure out why. I checked with both of my VOIP providers and they say that the issue is not on their side. Incoming calls do not seem to be affected. All of my extensions use the 3cx soft-phone client for either windows or android, and one client on iOS.
I've been combing through this 3cx forum site and i see many suggestions to check the session-timer property but i can't find it! I've checked through my PBX Parameters and i cant find anything that is labeled session-timer or timer with a value of 15 min.
One interesting thing i have noticed is when the call hits the 15 minute mark the audio for the call just disappears (drops) but the timer will continue to increment and the call is still labeled as active on both the client and the server until the extension user ends the call or until the call is killed on the PBX through the management console.
To be clear: I am not using any type of hardware Voip phone whatsoever so this is not a firmware issue.
I have also registered to my voip providers directly using a different soft-phone application (MicroSIP for windows and CSimpleSip for android) and i don't experience the same problem with calls dropping so the problem is definitely with 3cx.
Can anyone help me with this or provide suggestions? If you can tell me where to find this session-timer property on the PBX too that would be greatly appreciated...