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Round robin with Voicemail?

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Aaron Shirk

Bronze Partner
Intermediate Cert.
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Feb 16, 2018
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I have a client with the Pro edition. They would like to have calls distributed to certain extensions via round robin. No problem, 3CX makes that super easy with a simple call queue. My challenge is this. The client requires that if the extension does not answer the call, their extension must get the missed call voice mail. I am only aware of how to route unanswered call to a single extension or a "group" voice mail. Can 3CX send unanswered calls (via Round Robin) to individual extensions voicemails? Any insight would be greatly appreciated.

PS. I agree that this is not an ideal way to manage call flow but this is what the owner wants.
 
As far as I'm aware, a call will only go to an extensions voicemail if the call is ringing only that set, or if it is specifically directed to that voicemail as a final destination from , say, a ring group.
 
The system does not have the function, and I am not sure if you could do a work around.
 
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