- Joined
- Jan 11, 2016
- Messages
- 178
- Reaction score
- 10
We have a reoccurring problem with agents in call queues, it happens sporadically over a number of sites but seems to be worse on one particular site.
The agent will log out of the queue to have a break and on their return they will log back in but the phone will not ring.
The phone will ring if you dial its extension number.
Everything shows the phone as logged in, the Yealink T23g phone, the web client, the wall board and the management console.
There is no DND set on the phone.
We have tried logging them out and then back in from the web client and the management console, rebooting the phone, factory reset and still no joy.
We have deleted them from the queue and re-added.
We have even made a new queue and added them as the only member but it still refuses to ring.
The only thing that seems to resolve the problem is to restart the Queue Manager service but this then resets the stats for the day, rendering them useless.
All our sites are running v15.5 Pro.
The agent will log out of the queue to have a break and on their return they will log back in but the phone will not ring.
The phone will ring if you dial its extension number.
Everything shows the phone as logged in, the Yealink T23g phone, the web client, the wall board and the management console.
There is no DND set on the phone.
We have tried logging them out and then back in from the web client and the management console, rebooting the phone, factory reset and still no joy.
We have deleted them from the queue and re-added.
We have even made a new queue and added them as the only member but it still refuses to ring.
The only thing that seems to resolve the problem is to restart the Queue Manager service but this then resets the stats for the day, rendering them useless.
All our sites are running v15.5 Pro.