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Hi all,
Sorry if this has been answered, but I haven't managed to find a solution to my problem.
In our company we have a department which has a queue formed of 4 extensions. The manager of this department asked for a report to see all talk time for inbound calls on each extension per month (starting from last year).
I've managed to run the Extension Statistic Report for External Calls but I'm getting the Inbound and the Outbound calls in the same report and the total talk time is the sum of these two.
Is there a way of running same report for external calls that only shows the total talk time for the inbound calls ?
Many thanks.
CSTPM
Sorry if this has been answered, but I haven't managed to find a solution to my problem.
In our company we have a department which has a queue formed of 4 extensions. The manager of this department asked for a report to see all talk time for inbound calls on each extension per month (starting from last year).
I've managed to run the Extension Statistic Report for External Calls but I'm getting the Inbound and the Outbound calls in the same report and the total talk time is the sum of these two.
Is there a way of running same report for external calls that only shows the total talk time for the inbound calls ?
Many thanks.
CSTPM