CdnNick
Forum User
- Joined
- Aug 21, 2018
- Messages
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Hi,
I'm fairly new to 3cx and am looking at deploying it for the small business I work at. I am trying to move away from a very basic 30+ year old phone system that is in a rural area with only POTS lines. Currently I am working in a test environment hosted on Google cloud service.
A quick overview of what I am trying to do is, we have 2 locations: location 1 is in the city with fibre internet and this is where the PBX and most of the phone will be, location 2 is a rural area that has 3 rolling phone lines (3 different phone numbers) there is no call waiting, and currently answers all the business calls. We want to relocate the office staff to location 1 but still have a need to answer the phones in location 2 during holidays and overnight. We are a 24/7 service based business.
Is there a way to forward incoming calls to 3 remote lines like this? (assuming 3 simultaneous calls)
call 1 goes to line 1
call 2 goes to line 2
call 3 goes to line 3
I configured a call queue to use the 3 phone numbers, is there a better way of doing that?
If 3cx is forwarding a call to an external number does it keep that call active until it's ended, can I record the call in 3cx?
I'm fairly new to 3cx and am looking at deploying it for the small business I work at. I am trying to move away from a very basic 30+ year old phone system that is in a rural area with only POTS lines. Currently I am working in a test environment hosted on Google cloud service.
A quick overview of what I am trying to do is, we have 2 locations: location 1 is in the city with fibre internet and this is where the PBX and most of the phone will be, location 2 is a rural area that has 3 rolling phone lines (3 different phone numbers) there is no call waiting, and currently answers all the business calls. We want to relocate the office staff to location 1 but still have a need to answer the phones in location 2 during holidays and overnight. We are a 24/7 service based business.
Is there a way to forward incoming calls to 3 remote lines like this? (assuming 3 simultaneous calls)
call 1 goes to line 1
call 2 goes to line 2
call 3 goes to line 3
I configured a call queue to use the 3 phone numbers, is there a better way of doing that?
If 3cx is forwarding a call to an external number does it keep that call active until it's ended, can I record the call in 3cx?