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- Sep 18, 2018
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We have a fresh 3cx install last week and are working through some bugs. We have some situations where music is played but we want to replace it as follows:
1. external caller dials main line and presses extension hears music or internal caller dials extension and hears music. We want to replace this with "transferring to John Dough, extension 123" followed by Rings until user picks up or voicemail picks up per predetermined ring limit. Even just Rings would be better than being transferred into an abyss of music.
2. When a Call Group is initiated where the phone rings on multiple phones, instead of Ringing we hear music
3. Basically, we only want "on hold" music to play if we tell someone we are putting them "on hold" or on "park" and then do so....we are recording a custom wav file for this very purpose.
Our installer is implying its not possible to change this but we are skeptical.
Any advice, guidance or links would be appreciated.
Thank you
Salim
1. external caller dials main line and presses extension hears music or internal caller dials extension and hears music. We want to replace this with "transferring to John Dough, extension 123" followed by Rings until user picks up or voicemail picks up per predetermined ring limit. Even just Rings would be better than being transferred into an abyss of music.
2. When a Call Group is initiated where the phone rings on multiple phones, instead of Ringing we hear music
3. Basically, we only want "on hold" music to play if we tell someone we are putting them "on hold" or on "park" and then do so....we are recording a custom wav file for this very purpose.
Our installer is implying its not possible to change this but we are skeptical.
Any advice, guidance or links would be appreciated.
Thank you
Salim