- Joined
- Jun 22, 2018
- Messages
- 19
- Reaction score
- 1
Hello,
I have a problem since a few days.
My created a shortcut on the phones with 3CX to use *20* ( Call Pickup ).
A simple call comes in and ringing on Phone 1. When Phone 1 not answering then the call goes to Phone 2. If phone 2 not answering the call goes to Queue. From the Queue anybody can pickup the call.
The problem is a Call comes in and Phone 1 not answering because he just ending a call , call goes to Phone 2, NOW! Phone 1 fast wants to pickup the call before it goes to the queue, but its not working. He have to wait until its ringing 10 times on Phone 2 and after going to Queue, Now he can pickup, but not before the queue. It worked well before we used Queue.
Any Idea? Thank you.
I have a problem since a few days.
My created a shortcut on the phones with 3CX to use *20* ( Call Pickup ).
A simple call comes in and ringing on Phone 1. When Phone 1 not answering then the call goes to Phone 2. If phone 2 not answering the call goes to Queue. From the Queue anybody can pickup the call.
The problem is a Call comes in and Phone 1 not answering because he just ending a call , call goes to Phone 2, NOW! Phone 1 fast wants to pickup the call before it goes to the queue, but its not working. He have to wait until its ringing 10 times on Phone 2 and after going to Queue, Now he can pickup, but not before the queue. It worked well before we used Queue.
Any Idea? Thank you.