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- Aug 24, 2017
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Hello,
Our on-premise 3CX has 3 inbound rules, named after the organisations (3 organisations use the same PBX). Each inbound rule is routed to the extension of the reception. Because the inbound rules were named after the organisation, the receptionist would know with which organisation name to greet the caller.
Suddenly, I presume after the latest update to sp6, the inbound rule names are not prepended anymore. The receptionist only sees the caller number.
I already restarted the PBX and the devices of the receptionist (signed on multiple SNOM devices and DECTS) without any solutions. Also checked the contacts option if the option to prepend was still checked, which it was.
Anyone has similar issues or better yet, a solution or advice?
Our on-premise 3CX has 3 inbound rules, named after the organisations (3 organisations use the same PBX). Each inbound rule is routed to the extension of the reception. Because the inbound rules were named after the organisation, the receptionist would know with which organisation name to greet the caller.
Suddenly, I presume after the latest update to sp6, the inbound rule names are not prepended anymore. The receptionist only sees the caller number.
I already restarted the PBX and the devices of the receptionist (signed on multiple SNOM devices and DECTS) without any solutions. Also checked the contacts option if the option to prepend was still checked, which it was.
Anyone has similar issues or better yet, a solution or advice?