- Joined
- Sep 21, 2018
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Request is simple for our customers ; at least put back and maybe evolved features removed in existing version (existing in 12.5)
We need to link website visitors with 3Cx considering that, visitor initiate the action from a website company button.
2 technicals ways: one or other, or idealy, both of them...
Eventually in the future, much more features in adequation of 3Cx native functionalities, can be added, like : Chat, web-conferencing, vidéo screen sgaring, file sharing, White board, and so on.....
3Cx can match a huge market with this "must have" features, especially if API list offer is available for widget customization...
Maybe, an evolved 3Cx "Zendesk like" , look & feel.... How Knows ?
I Know 3Cx Team think about it, and hope to integrate this one day ; but in which release, with which perimeter of customization and use : only God Knows...
Ok, i can hear for now it's not telephony area ! I would only accept that from my dad, because today, the Wolrd belong to comunication multi channels and connectivity, no more telephony alone.
We need to link website visitors with 3Cx considering that, visitor initiate the action from a website company button.
2 technicals ways: one or other, or idealy, both of them...
- WebRTC :
Eventually in the future, much more features in adequation of 3Cx native functionalities, can be added, like : Chat, web-conferencing, vidéo screen sgaring, file sharing, White board, and so on.....
- Web-CallBack :
3Cx can match a huge market with this "must have" features, especially if API list offer is available for widget customization...
Maybe, an evolved 3Cx "Zendesk like" , look & feel.... How Knows ?
I Know 3Cx Team think about it, and hope to integrate this one day ; but in which release, with which perimeter of customization and use : only God Knows...
Ok, i can hear for now it's not telephony area ! I would only accept that from my dad, because today, the Wolrd belong to comunication multi channels and connectivity, no more telephony alone.
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