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Algo 8180 - Ringer and Pager

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Sean Glasspool

Customer
Joined
Dec 7, 2017
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Hello!

I've 99% got this sorted, however when I set up the paging on this device and call the respective number, I get
immediately put on hold.

I have added *9 to dial codes to allow for paging.

Missing a trick?

Thanks!
 
Hi,

Were you able to resolve this issue? If not, I would be more than happy to help you! It does seem like the issue is related to the phone system, but only the 8180 logs would provide us a conclusive answer.

For any support related matter, please send an email to [email protected].

Regards,
Ariel Posvolsky
Technical Support Specialist
Algo Communication Products
 
Hello!

I've 99% got this sorted, however when I set up the paging on this device and call the respective number, I get
immediately put on hold.

Sean it sounds like your phone is trying to play the paging at the same time as you are making the page. Remove the phone from the page group and then re-test. If it doesn't cut you off then that's the issue.

If you are using Multicast paging you can correct this by removing paging priority. To fix it if it is a yealink phone logon to the phone's web interface and go to "directory" and "multicast IP". Change "Paging Barge" and "Paging Priority Active" to both be disabled. Then re-add your extension to the group and re-test.

However to make this change permanent for all your phones you will need to use a custom template because the paging priority settings are not configurable through 3CX and the default template will revert the paging priority settings after 24 hours.

Yealink template setting to remove
multicast.receive_priority.priority = 0
multicast.receive_priority.enable = 0
 
Hi There,

Thanks for the replies.

I am manually configuring the device for the moment. I am not using a paging group or any multi cast settings.

I have two extns, one for ringing and one for paging. (as per the Algo installation instructions.)

At this stage I havent been able to get it to page, only connect my call and put me on hold..

Many thanks

Sean
 
I think I have it sorted.

Wood for trees situation. Paging group. DOH.
 
Hi,

That makes sense. Since multicast was already disabled paging group is what crossed my mind.

If you need further assistance, please send an email to [email protected].

Regards,
Ariel Posvolsky
Technical Support Specialist
Algo Communication Products
 
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