homeshop
Customer
- Joined
- Sep 11, 2014
- Messages
- 19
- Reaction score
- 1
We have 15.5 version installed on a new windows 10 Pro system.
And we make an inbound rule true an callqueue with 7 agents in it.
The settings op the callqueue are:
Policy: Ring all
Ring time: 120
Max queue wait time 180
Music on hold is On
We use a intro prompt
Announement interval is on (30 seconds)
Advanced Pro is disabled
We make a LOT of trial calls. One moment the callqueue works fine.
We here the intro promt with music in the background, And when the intro prompt is finished the agent phone must me ringing.
BUT then the problems begin, sometime the phones rings but when we wait 1-2 minutes, and tries again.. Intro starts, music in the background works great, but the phones doesnt ring.
In the switchboard the queue manager can see the incomming call and than agents callqueue phone ringing.
By another try (we dont change anything) we here intro prompt with background music but then nothing...
In the switchboard queue manager you don't see anything happens...
Can someone explain whats happen and give me an solution?
And we make an inbound rule true an callqueue with 7 agents in it.
The settings op the callqueue are:
Policy: Ring all
Ring time: 120
Max queue wait time 180
Music on hold is On
We use a intro prompt
Announement interval is on (30 seconds)
Advanced Pro is disabled
We make a LOT of trial calls. One moment the callqueue works fine.
We here the intro promt with music in the background, And when the intro prompt is finished the agent phone must me ringing.
BUT then the problems begin, sometime the phones rings but when we wait 1-2 minutes, and tries again.. Intro starts, music in the background works great, but the phones doesnt ring.
In the switchboard the queue manager can see the incomming call and than agents callqueue phone ringing.
By another try (we dont change anything) we here intro prompt with background music but then nothing...
In the switchboard queue manager you don't see anything happens...
Can someone explain whats happen and give me an solution?