Frank86
Customer
- Joined
- Jan 18, 2018
- Messages
- 299
- Reaction score
- 25
How do I set up 3CX (latest version) so that receptionists can hear multiple calls coming in, place them on hold while dispatching previous ones?
I have set up a front desk ring group with our two front desk staff in it. It works well when one or two incoming calls ring. The third call does not ring to the front desk but goes straight to the backup extension set up in the "destination if no answer" section of the front desk ring group.
What I would like to happen is for multiple calls to still all ring to the front desk, allow the front desk to pick them up, ask the caller to please hold, park the calls, pick them up in the proper order, and transfer them as needed.
how may I achieve this?
I have set up a front desk ring group with our two front desk staff in it. It works well when one or two incoming calls ring. The third call does not ring to the front desk but goes straight to the backup extension set up in the "destination if no answer" section of the front desk ring group.
What I would like to happen is for multiple calls to still all ring to the front desk, allow the front desk to pick them up, ask the caller to please hold, park the calls, pick them up in the proper order, and transfer them as needed.
how may I achieve this?