TigerTech
Customer
- Joined
- May 1, 2018
- Messages
- 41
- Reaction score
- 4
We've been running 3CX for several weeks now, and about the only thing that is not yet working correctly is the smartphone app. Specfically although the app works quite consistently for making calls it doesn't ring when the phone is asleep. I've done extensive research, reading many posts in these forums, but I've not yet been able to solve the problem.
If as part of troubleshooting someone would like me to restart services or the whole server please let me know how I may schedule this for after hours so that it doesn't disconnect calls in progress. Thank you in advance for all assistance.
- 3CX server is verison 15.5.15502.6 on Linux
- Android app is version 15.5.344.492
- Attempts to use the app are limited to our LAN
- Tried two different Android phones, one running Android 8.1.0, one running an older version. We tried testing the app on an iPhone last week but it would not provision.
- 3CX client for each extension is configured to enable PUSH for smartphones
- We originally tested with the built-in PUSH mechanism. When that didn't work we created our own Firebase project (seems extremely simple), but that doesn't work, either.
- Welcome emails have been sent repeatedly
- Server has full outbound Internet access and is successfully finding 3CX updates.
- Activity Log settings indicate that the servers is in verbose logging mode. However there are no instances "Update PUSH client". The closest I see are things like "public_push_callername" and "public_push_callerid" and "public_push_pickupinfo".
- Unoptimized battery use for 3CX app - no change
- I tried re-creating the PUSH test procedure described at https://www.3cx.com/community/threa...incoming-call-after-idling-1-hour-or-so.59076. However even when I unplugged my deskphone and shut down both my Windows app and my Android phone my extension still shows as available. ???
If as part of troubleshooting someone would like me to restart services or the whole server please let me know how I may schedule this for after hours so that it doesn't disconnect calls in progress. Thank you in advance for all assistance.